Placing an order is easy! Simply browse our website, select the item you want to personalise, and follow the step-by-step instructions to customize your product. Once you’re satisfied with your design, add it to your cart and proceed to checkout.
Each item is made to order with careful attention to detail. The production time varies depending on the complexity of the personalization and the current order volume. Generally, it takes between 1 to 5 business days for us to create your custom item. Please note that shipping times are in addition to the production time.
We currently do not offer a preview feature on our website. However, our customization process provides a clear representation of how your design will appear on the final product. Rest assured that our team takes great care to create high-quality and accurate personalized items.
We accept various payment methods, including major credit cards, debit cards. At checkout, you will see the available payment options. All transactions are processed securely to ensure your privacy and data protection.
Once an order is placed, it immediately goes into production to ensure prompt delivery. Unfortunately, we are unable to make changes or cancel orders once they have been submitted. We advise you to review your order carefully before confirming it.
We strive for utmost customer satisfaction. If you encounter any issues with your personalized item, such as a manufacturing defect or an error on our part, please contact our customer support team within 1 day of receiving your order. We will gladly assist you and provide a resolution.
Currently, we only ship within the United Kingdom and the US. We apologize for any inconvenience caused and hope to expand our shipping capabilities to international destinations in the future. We appreciate your understanding and continued support.