Privacy Policy

Effective Date: 08/05/2023

1. Introduction Ecotailored (“”we,”” “”our,”” or “”us””) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website (the “”Website””) and engage with our customizable items, uploaded graphics, and print-on-demand services.

2. Information We Collect

2.1 Personal Information: When you interact with our Website and use our services, we may collect personal information that you voluntarily provide to us, including but not limited to your name, email address, shipping address, and payment information. We may also collect other information related to your orders, customization preferences, and uploaded graphics.

2.2 Automatically Collected Information: When you visit our Website, certain information may be collected automatically, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is used to analyze trends, administer the Website, and improve our services.

3. Use of Information

3.1 Customization and Order Fulfillment: We use the personal information you provide to process and fulfill your orders, customize your selected items, and deliver them to you. This includes sharing relevant information with our print-on-demand service provider and shipping carriers to facilitate the production, printing, and delivery of your customized items.

3.2 Communication and Support: We may use your personal information to communicate with you regarding your orders, provide customer support, respond to your inquiries, and send you transactional or service-related messages.

3.3 Marketing Communications: With your consent, we may send you promotional emails and newsletters about our products, offers, and updates. You have the right to opt out of receiving such communications at any time by following the unsubscribe instructions provided in the emails or by contacting us directly.

4. Legal Basis for Processing We rely on the following legal bases to process your personal information:

  • The processing is necessary for the performance of a contract with you (e.g., to fulfill your orders and provide requested services).
  • The processing is based on your consent (e.g., for marketing communications).
  • The processing is necessary to comply with legal obligations (e.g., tax and accounting requirements).
  • The processing is necessary for our legitimate interests, provided that such interests are not overridden by your rights and interests.

5. Data Retention We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to retain your personal information, we will securely dispose of it.

6. Retention of Uploaded Graphics

We understand that you may upload custom graphics or designs for the customization of our products. We want to assure you that we do not hold or retain any uploaded graphics for longer than necessary to complete the customization and order fulfillment process. Once your order is fulfilled, we do not store or keep copies of the uploaded graphics on our systems. We recommend that you retain copies of any graphics or designs you upload for customization purposes. We cannot be held responsible for any loss, damage, or unauthorized use of your uploaded graphics once the order has been completed and delivered. Please note that if you wish to make future orders with the same or similar graphics, you will need to re-upload the graphics for each order as we do not retain them on file. We highly recommend keeping a copy of your uploaded graphics for your own reference and future use. 7

7. Your Rights and Choices

You have certain rights regarding your personal information, including the right to access, correct, delete, or restrict its processing. You also have the right to object to the processing of your personal information and to withdraw your consent for certain processing activities. To exercise your rights, please contact us using the contact details provided at the end of this Privacy Policy.

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We strive to protect your personal information, but we cannot warrant the security of any information you transmit to us or that is stored on our systems.

9. Sharing of Information

9.1 Third-Party Service Providers: We may engage trusted third-party service providers to assist us in operating our Website, providing our services, and conducting business activities on our behalf. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information in accordance with this Privacy Policy. For example we may share your personal data with trusted delivery services solely for the purpose of facilitating the delivery of your orders.

9.2 Compliance with Laws: We may disclose your personal information as required by applicable laws, regulations, or legal processes, or in response to lawful requests from public authorities.

10. International Data Transfers

10.1 As part of our business operations, your personal information may be transferred to, stored, and processed in countries outside of your own. By using our services, you consent to the transfer of your personal information to these countries, including jurisdictions that may have different data protection laws than your country of residence.

11. Children’s Privacy

11.1 Our Website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

12. Customer Rights Over Personal Data

12.1 Under the General Data Protection Regulation (GDPR) and applicable UK data protection laws, you have certain rights regarding your personal data. These rights include:

  • Right of Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data.
  • Right to Erasure: You have the right to request the deletion of your personal data, except in cases where we are required to retain it for administrative, legal, or security purposes.
  • Right to Restriction of Processing: You have the right to request the restriction of the processing of your personal data in certain circumstances.
  • Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to the processing of your personal data.
  • Right to Withdraw Consent: If you have provided your consent for the processing of your personal data, you have the right to withdraw your consent at any time.

Please note that while we take every reasonable step to protect your personal data, we may need to retain certain information for administrative, legal, or security purposes. To exercise any of these rights, please contact us using the contact details provided at the end of this Privacy Policy. We will respond to your request within the timeframes required by applicable data protection laws. If you have any concerns about the way we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or any other relevant supervisory authority.

13. Data Protection

13.1 In the event of a data breach or illegal threat, we take the security of your personal data seriously. However, please note that while we implement security measures to protect your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal data.

  • In the unlikely event of a data breach or illegal threat to your personal data, we will take immediate action to investigate the incident, mitigate the impact, and notify you as required by applicable laws and regulations.
  • Please understand that we cannot be held liable or accountable for any unauthorized access, disclosure, loss, or alteration of your personal data resulting from circumstances beyond our reasonable control, including but not limited to cyber-attacks, hacking, or security breaches.
  • Upon becoming aware of a data breach, we will promptly assess the scope and impact of the breach. If necessary, we will engage with relevant authorities and take all reasonable steps to minimize any potential negative consequences.
  • In the event that your personal data is affected by a breach and there is a risk of significant harm, we will notify you as required by applicable data protection laws. We will provide you with information about the breach, the types of data involved, and the measures we are taking to address the situation.
  • We recommend that you take appropriate precautions to protect your personal data, such as using strong and unique passwords, regularly updating your software, and refraining from sharing sensitive information through insecure channels.

14. Changes to this Privacy Policy

14.1 We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the revised Privacy Policy on the Website. We encourage you to review this Privacy Policy periodically for any updates.

15. Contact Us

15.1 If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us via Contact us menu.