Refund and Returns Policy
At Ecotailored, we specialize in creating unique and personalized products tailored specifically to your preferences. Due to the customized nature of our items, we have a strict return policy. Please carefully review this policy before placing an order:
- Personalized Items: All our products are meticulously crafted and personalized according to your specifications. As such, we are unable to accept returns or exchanges for personalized items unless there is a manufacturing defect or an error on our part.
- Manufacturing Defects or Damage During Transit: If you receive a personalized item with a manufacturing defect or if the item is damaged during transit, please contact us within 3 days of receiving the item. We will review the issue and, if confirmed, offer a refund or replacement. To facilitate the process, we may require supporting evidence such as photographs of the damaged item.
- Return Eligibility: Given the unique nature of personalized items, returns or exchanges for items without manufacturing defects or errors are generally not accepted. This policy is in place to ensure the highest level of quality and to avoid significant financial impact on our business. We reserve the right to ask for proofs, such as photographs or detailed descriptions, to assess the claim and make a decision on a case-by-case basis. Our team will carefully review the provided information and exercise discretion in determining the appropriate resolution.
- Order Accuracy: We strive to accurately capture your preferences and personalization details for each order. It is essential that you review all order information carefully before submitting it. Any errors or omissions in the personalization details provided by you may not be eligible for return or refund.
- Customer Satisfaction: We value your satisfaction and are committed to addressing any concerns or issues that may arise. If you have any questions or need assistance regarding your personalized order, please contact our customer support team. We will work closely with you to find a suitable solution.
- Policy Updates: We reserve the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about any revisions.
We understand that unique circumstances may arise that warrant exceptions to this policy. If you believe your situation qualifies for a return or exchange outside of our policy, please contact us directly to discuss your specific case.
Effective Date: 08/05/2023