Terms and Conditions
Welcome to Ecotailored (referred to as “we,” “our,” or “us”). These terms and conditions (“Terms”) govern your use of our website www.ecotailored.com (referred to as the “Website”) and your purchase and use of our eco-friendly customized products.
- Acceptance of Terms
By accessing and using the Website or purchasing our products, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our Website and services.
- Product Information and Customization
2.1 We strive to provide accurate product information on our Website. However, please note that colors, dimensions, and other product details may vary slightly due to the custom nature of our items. We reserve the right to modify product offerings, prices, and specifications without prior notice.
2.2 Customization: When placing an order for our customized products, it is your responsibility to provide accurate and complete information. Any errors or omissions in the customization details are your responsibility, and we cannot be held liable for such errors.
- Orders and Payment
3.1 Order Placement: By placing an order on our Website, you make an offer to purchase the selected products subject to these Terms.
3.2 Acceptance: We reserve the right to accept or reject any order at our discretion. Upon acceptance, we will send an order confirmation via email.
3.3 Pricing: All prices on the Website are listed in the local currency and are inclusive of applicable taxes unless stated otherwise. Payment for orders must be made in full at the time of purchase. We accept various payment methods as specified on the Website.
3.4 Pricing Errors: In the event that a product on our Website is listed with an incorrect price due to a typographical or system error, we reserve the right to refuse or cancel any orders placed for the product at the incorrect price. We have the discretion to either contact you for instructions before proceeding with the order or cancel the order and notify you of the cancellation. If payment has already been made for an order that is subsequently canceled due to a pricing error, we will issue a refund in the original payment method used.
- Shipping and Delivery
4.1 Shipping Times: We strive to process and ship orders promptly. However, please note that shipping times may vary depending on your location and other factors beyond our control. Any delivery dates provided are estimates and not guaranteed.
4.2 Additional Charges: Additional shipping fees, customs duties, or import taxes may apply depending on your location. It is your responsibility to check and comply with any applicable customs regulations and pay any associated fees.
- Returns and Refunds
5.1 Return Policy: Due to the custom nature of our products, we generally do not accept returns or provide refunds unless the item is defective or damaged upon receipt. Please review our separate Return Policy for more detailed information.
5.2 Faulty or Damaged Items: In the event of receiving a defective or damaged item, you must notify us within 3 from the date of delivery. We may request supporting evidence such as photographs to assess the issue.
- Service and Fulfillment
6.1 We utilize a print-on-demand service for the production, printing, and delivery of our customized items. By placing an order with us, you acknowledge and understand that we do not physically produce, print, or deliver the items ourselves.
6.2 While we strive to ensure the quality and accuracy of the products, we rely on our print-on-demand service for these processes. Therefore, we cannot guarantee the availability, accuracy, or timeliness of any particular product, design, or customization.
6.3 Any issues or disputes regarding the production, printing, or delivery of the items should be directed to us, and we will work with our print-on-demand service provider to resolve them to the best of our ability.
6.4 We are not responsible for any delays, errors, or damages that may occur during the production, printing, or delivery process that are beyond our control.
6.5 In the event of any production defects or errors caused by our print-on-demand service, we will work with our service provider to rectify the issue and provide a suitable resolution, such as a reprint or refund, at our discretion.
6.6 We reserve the right to change or switch print-on-demand service providers without prior notice, as long as it does not adversely affect the quality or fulfillment of your orders.
6.7 By using our Website and placing an order, you acknowledge and agree to these terms regarding our use of a print-on-demand service for the production, printing, and delivery of our items.
- Intellectual Property
7.1 Ownership: All content, designs, logos, and trademarks displayed on the Website are the intellectual property of Ecotailored. You may not use, reproduce, or distribute any content from our Website without prior written permission.
7.2 User-Generated Content: By submitting any user-generated content (e.g., reviews, testimonials) on our Website, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, and display such content for promotional purposes.
7.3 By using our Website and purchasing our products, you agree to use only your intellectual property and avoid using any trademarked logos, graphics, or content that may infringe upon the intellectual property rights of others.
7.4 You are solely responsible for ensuring that any customization, designs, or content you provide for customization of our products do not violate any third-party intellectual property rights or applicable laws.
7.5 We reserve the right to refuse to fulfill any orders that contain designs or content that we believe may infringe upon the intellectual property rights of others or violate any laws.
7.6 By submitting any designs or content for customization, you represent and warrant that you have the necessary rights and permissions to use and reproduce such designs or content.
7.7 You agree to indemnify and hold us harmless against any claims, demands, losses, costs, or liabilities arising out of or related to the use of infringing designs or content provided by you.
7.8 We reserve the right to remove or refuse any designs or content that we believe, in our sole discretion, violate these terms or any applicable laws.Any loss of profits, revenue, or business opportunities.
- Order Declination
We reserve the right to decline or cancel any order placed on our website in certain circumstances, including but not limited to the following.
Breach of Terms and ConditionsIf a customer violates any provision of our Terms and Conditions, we may choose to decline or cancel their order. This includes instances where the customer engages in fraudulent activity, provides false information, or attempts to manipulate the ordering process.
- Rude or Inappropriate Behavior: We have a zero-tolerance policy for rude, abusive, or disrespectful behavior towards our staff or other customers. If a customer engages in such behavior, including through communication channels such as emails, phone calls, or social media, we reserve the right to decline their order.
- Legal Obligations: If fulfilling an order would require us to violate any applicable laws, regulations, or ethical guidelines, we reserve the right to decline the order. This includes situations where the requested customization involves infringing on intellectual property rights or promoting illegal activities.
- Other Reasonable Grounds: We may decline an order on reasonable grounds not explicitly stated in these Terms and Conditions, provided that such grounds are fair and justifiable.
- In the event that we decline or cancel an order, we will make reasonable efforts to notify the customer and provide an explanation for our decision. We will also refund any payments made for the declined or canceled order, if applicable.We strive to maintain a positive and respectful environment for all our customers, and we expect the same level of courtesy in return. We reserve the right to take appropriate actions, including blocking or banning individuals from placing future orders, in order to uphold these standards.
9. Limitation of Liability
9.1 To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or relating to the use of our Website or the purchase and use of our products, including but not limited to:
– Any loss of profits, revenue, or business opportunities.
– Any loss of data or damage to computer systems.
– Any errors, inaccuracies, or interruptions in the Website’s operation.
– Any unauthorized access to or use of personal information.
9.2 Nothing in these Terms shall limit or exclude our liability for death or personal injury resulting from our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
10. Privacy and Data Protection
11. Governing Law and Jurisdiction
11.1 These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
12. Amendments to Terms and Conditions
12.1 We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website or purchase of our products after any modifications constitutes acceptance of the revised Terms.
13.1 If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the extent permitted by law.
14. Entire Agreement
14.1 These Terms, together with any additional policies or agreements referenced herein, constitute the entire agreement between you and Ecotailored regarding your use of the Website and the purchase and use of our products.
Effective Date: 08/05/2023